Journal

Thinking on AI for the trades.

Practical writing on how field service businesses are actually using AI — not theory, not vendor pitches. Operator-perspective guides on what works, what doesn't, and what to build first.

— Perspective

What it actually takes to implement AI agents in a small service business

The demos make it look simple. The reality of deploying AI agents in a real business is more complicated — and more interesting. Five things nobody tells you before you start.

May 2026 · 8 min read

— Guide

How to automate quote follow-up for your contracting business

Most contractors send a quote and wait. The ones winning more work have automated the follow-up — here is exactly how to set it up without expensive software.

May 2026 · 8 min read

— Guide

AI answering services for HVAC businesses: what actually works in 2026

A practical breakdown of the voice AI options available to HVAC and field service businesses — what they cost, how they integrate with ServiceTitan and Jobber, and what to watch out for.

May 2026 · 10 min read

— Perspective

AI platform or independent consultant: how to decide for your field service business

Purpose-built AI platforms for field service are getting genuinely good. An honest breakdown of when to subscribe to one — and when you need an independent advisor instead.

May 2026 · 9 min read

Free resource

AI Readiness Checklist for service businesses.

Identify the three highest-leverage AI opportunities in your operation — and what to tackle first.

Get the free checklist →